1. Information We Collect

We collect the following types of information when you use our site or services:

a. Personal Information

• Name

• Email address

• Business name

• Phone number

• Billing information (including credit card details via secure third-party payment processors)

• User login credentials

b. Business and Customer Data

• Google My Business information

• Customer names and contact details (e.g., phone numbers or emails for sending review requests)

• Review data and response analytics

c. Technical and Usage Data

• IP address

• Browser type and version

• Device type

• Operating system

• Usage logs (pages visited, time spent, etc.)

• Cookies and tracking technologies (see Section 8)

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2. How We Use Your Information

We use the collected data to:

• Provide and manage our services

• Facilitate automated review collection and response workflows

• Personalize user experience and communications

• Respond to inquiries and customer service requests

• Process transactions and billing

• Analyze site usage for improvements

• Ensure legal compliance

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3. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we rely on the following legal bases for collecting and using your personal data:

• Your consent

• The performance of a contract

• Compliance with legal obligations

• Legitimate interests (e.g., to improve our services or prevent fraud)

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4. Disclosure of Your Information

We may share your data with:

•Service Providers: We use trusted vendors to assist with hosting, payment processing, email delivery, analytics, and customer relationship management.

•Third-Party Platforms: We connect to platforms like Google to access and manage business review data.

•Legal Obligations: If required by law or in response to valid legal requests (e.g., subpoenas or court orders).

•Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

We do not sell your personal data.

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5. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Upon request, we will delete your data unless we are legally required to retain it.

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6. Your Rights and Choices

a. Under GDPR (EU/EEA Residents)

You have the right to:

• Access your data

• Rectify inaccurate data

• Erase your data (“right to be forgotten”)

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent at any time

b. Under CCPA (California Residents)

You have the right to:

• Know what personal information we collect

• Request deletion of your personal data

• Opt-out of data sale (we do not sell personal data)

• Non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected]

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7. Security of Your Information

We use industry-standard technical and organizational measures to safeguard your data, including:

• SSL encryption

• Secure server environments

• Access controls

• Data minimization

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic

• Remember preferences

• Facilitate login sessions

You may adjust your browser settings to refuse cookies or notify you when they are being used. Disabling cookies may affect some website functionality.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately to delete it.

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10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

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11. International Transfers

If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this policy was last revised. We encourage you to review it periodically. If we make material changes, we will notify you via email or a notice on our website.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Automatyc

Email: [email protected]

Website: https://automatyc.io/